Support Options


SLA

Starter Package

£180 

+ VAT per month
  • Remote and onsite support available
  • 1st 3 hours free each month
  • Rolling monthly contract
  • Reactive support provided

Total Care Network

Enterprise Package

£350 

+ VAT per month
  • Unlimited support for network infrastructure
  • 1st 5 hours of end user support free each month
  • Remote and onsite support available
  • Minimum 12 month contract
  • 4 hour response time
  • Monthly server health check
  • Back-Up management
  • Disaster Recovery management
  • Business continuity advice 

Total Care Complete

Ultimate Package

£CALL  


  • Unlimited support for network infrastructure
  • Unlimited support for end users
  • Remote and onsite support available
  • Minimum 12 month contract
  • 4 hour response time
  • Monthly server health check
  • Back-Up management
  • Disaster Recovery management
  • Business continuity advice